Last updated: October 29, 2026
Everything we print is made specifically for you, so we can’t accept returns for change of mind. We do stand behind our work.
Damaged or misprinted orders
If your order arrives damaged, defective or doesn’t match your approved proof, email contact@onlineprint.ca within 14 days of delivery with your order number and photos. We’ll reprint the affected items or issue a refund.
Approved proofs
Please review proofs carefully. Errors in spelling, content or layout that were present on a proof you approved are not eligible for a free reprint.
Colour
Slight colour variation between screens and printed products, and between print runs, is normal and isn’t considered a defect.
Printables
Because digital files can’t be returned, printables are non-refundable once downloaded. If a file is corrupted or doesn’t open, contact us and we’ll send a working copy or refund you.
Cancellations
Orders can be cancelled for a full refund before production starts. Once printing begins, we may not be able to cancel.