Frequently Asked Questions

Send us a quote request with the product, quantity and size, plus your artwork if you have it. We reply with a price and a proof, and production starts once you approve and pay.

We aim to reply within one business day. Simple, common items are often quoted the same day.

It depends on the product. Short runs of stickers, labels and prints are practical because we print them in-house; some commercial products have minimums from our production partners.

Quotes are valid for 30 days unless stated otherwise, as paper and shipping costs can change.

A high-resolution PDF with 0.125″ bleed, 300 DPI images and CMYK colour is ideal. We also accept AI, EPS, SVG, PNG, JPG and ZIP files.

Bleed is extra artwork, usually 0.125″, that extends past the trim line so there are no white edges after cutting. See our print-ready file checklist.

Yes. We check every file for free and can quote layout or design help if you need it.

Screens display RGB light, while printing uses CMYK ink, so some bright colours print slightly differently. Supplying CMYK files and reviewing the proof helps avoid surprises.

Apparel, mugs, stickers and wall art in our shop are printed on demand when you order, then shipped directly to you.

Most items are produced in a few business days and then shipped. Estimated delivery times are shown at checkout and on our Shipping & Delivery page.

Yes. For bulk or custom-branded merch, request a quote and choose “Custom apparel / merch”.

Printables are digital files (usually PDFs) that you download and print yourself. No physical item is shipped.

Right after checkout you get a download link on the order page and by email. If you create an account, you can re-download any time from My Account.

No. Printables are licensed for your own personal or internal business use; see our Terms & Conditions.

Yes. We ship business printing and shop products across Canada, and offer local delivery or pickup in the Edmonton area by arrangement.

Shop orders are paid securely at checkout by credit or debit card. Business printing is invoiced after you approve your quote.

If your order arrives damaged or misprinted, contact us within 14 days with photos and we’ll reprint or refund it. See our Returns & Reprints policy.